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Customer Support


Context Help

If you lose your way inside our hosting Control Panel, the very first step you should take is to press the Help button, which is present on each and every page. A pop-up menu will open. It contains comprehensive info about all the actions that you can carry out on the page in question. Each context menu opens on the same page so that you can swiftly get back to your work.

Video Tutorials

We have an extensive variety of how-to video clips demonstrating how to work with our Control Panel. They're designed for those of you who would like to see how things are being done rather than only reading articles. Thus, everyone can quickly get to know our hosting Control Panel by simply watching our step-by-step instructional video clips.

F.A.Q.

If you can't discover the solution you need, take a glimpse at our comprehensive Frequently Asked Questions database, which comprises questions asked by real clients and provides practical solutions. We regulary update our FAQ section with new articles so as to encompass all the new additions and innovations related to our web hosting platform.

Ticketing System

If you still can't discover the solution you are looking for in the FAQ section either, you can get in touch with our great team of support engineers available 24-7 and ready to help you with any query. Each trouble ticket you send will be replied to within one hour (the average response time is about 20 minutes), so you will not have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 192688

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com